Thursday, January 1, 2009

Does the USA Need a Branding Firm?

The issue of America’s image abroad was a campaign platform for Barack Obama, who said in a foreign policy speech in April, “We all know that these are not the best of times for America’s reputation in the world.”

That’s not to say that the last administration was unaware of the nation’s image problems.

According to New York Times writer Jim Arango, shortly after the September 11 terrorist attacks, a number of very senior media executives, including the heads of every major studio, met several times with White House officials to discuss how the entertainment industry could help improve the image of the United States overseas. One of the best ideas to emerge, the participants agreed, was to distribute American TV shows and movies to foreign audiences — especially in the Muslim world.

It worked … sort of … but not the way they expected. “In the last eight years, American pop culture, already popular, has boomed around the globe while opinions of America itself have soured,” Arango writes. The latest (2006) data from the Pew Global Attitudes Project shows that the image of the United States remained negative in the 24 countries in which Pew conducted its surveys.

Bryce Zabel, a TV producer and participant in the 2001 meetings with the White House, argued then that the United States needed to regard itself like a consumer brand.
“Products like Coca-Cola are far more effectively branded around the globe than the United States itself,” he wrote in a memo that was circulated around Hollywood.

Maybe the next administration should consider a pro bono partnership with an experienced branding firm or a public relations/marketing firm with expertise in corporate identity campaigns to do for the USA what has been done for other long-term quality brands that care about their image and reputation.

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Thursday, August 7, 2008

Just How Respected Is Your Company?

Careful reputation management is an absolutely essential component of any corporate identity campaign. After all, we’re all more likely to work for, buy products and services from and recommend companies we respect and trust.

In June, the Research Institute (RI) released the results of their third annual “Global Pulse” survey, which is designed to measure the overall respect, trust, esteem, admiration and good feelings consumers have towards the largest 600 companies in the world, including the 150 largest U.S. corporations. The top-line results of this study are published annually in Forbes as a ranking of “The World’s Most Respected Companies.”

Google ranks #1 as the most highly respected company in the U.S. in 2008.

Consumers are most influenced by a company’s delivery of high quality products and services, accounting for more than 18% of a company’s reputation, according to RI; but governance and citizenship together account for more than 30% of a company’s reputation.

Here’s a complete list of the top ten most respected American companies:

1. Google
2. Johnson & Johnson
3. Kraft Foods Inc.
4. General Mills
5. Walt Disney
6. United Parcel Service
7. 3M
8. Xerox
9. Colgate-Palmolive
10. Texas Instruments

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